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How Much Manual Work Is Still Built Into Your Service Operation?
Answer six questions to identify where manual work still sits across your operation — and where optimisation could have the biggest impact.
Get the Checklist
What is Inside
01
Where manual work still concentrates — see the two recurring points where people still bridge the gap between systems.
02
Where off-the-shelf tools fall short — understand the three situations explored in the checklist.
03
Six questions to score your own operation and see where your operation lands.
04
What the alternative can look like — see practical examples built around the processes and systems already in place.
Who This Checklist Is For
01
Service Directors and Service Delivery Leaders
responsible for service operations that still rely on people to connect processes, systems, and client needs.
02
Managed Services Leaders
looking at where recurring operational work can realistically move from people into systems.
03
Customer Experience and Customer Success Leaders
working to reduce fragmented client journeys, repeat questions, and unnecessary human intervention.
04
Professional Services and Portfolio Leaders
deciding which operational problems are worth solving with bespoke technology and which are better left as they are.
05
ServiceNow and Service Operations Leaders
working across existing platforms, processes, integrations, and client-facing service experiences.
How Much of Your Service Operation Still Runs on People?
