PropTech, Real Estate
UK
10
1 year, ongoing
Our client is an award-winning provider of social housing solutions established in 1988. They specialize in engagement software for social housing providers and local authorities across the UK.
Their software helps organizations maintain steady revenue flows, stay compliant with regulatory requirements, and improve customer satisfaction through proactive communication.
Since the client serves a large customer base, the Support team couldn’t keep up with manually configuring engagement calls, and the process was often error-prone. This made scaling difficult and time-consuming. To address this, they required a self-managed platform that would allow landlords to configure, plan, and run campaigns independently.
The key challenges also included:
While having an internal team and capacity, the client entrusted us to build a self-service portal to accelerate delivery, shorten time-to-market, and reduce costs.
Our work began with a Discovery Phase, which was essential for aligning business goals with technical capabilities and establishing a clear foundation for the project.
During this phase, we:
The outcome:
From there, the scope expanded to include:
To support scalable engagement across a large customer base, we introduced a new module, improved usability, and integrated it seamlessly with existing tools.
Key features include:
We delivered a refreshed, user-centered interface with intuitive navigation. Using React for the front end, we applied information hierarchy, modular design, and consistent visual patterns to improve clarity across dashboards.
Key workflows were streamlined through guided steps, progressive disclosure, and contextual cues, reducing users’ cognitive load. These updates reduce onboarding time for new landlords and improve day-to-day usability for existing teams.
We built a central hub that consolidates all data into a single view. Advanced filters (e.g., arrears status, lifecycle stage, compliance requirements) enable quick insights and prioritization.
The dashboard also integrates to-do lists where both manual and automated tasks appear in one place, enabling efficient caseload management without switching between systems.
We implemented a two-layered to-do list system:
This structure reduces the risk of missed actions and enables teams to adapt their workflows according to their specific needs.
All tenant interaction data from campaigns is centralized in AWS for reliability and scalability. Engagement histories, call records, and survey outcomes are accessible in real time.
The delivered solution has already shown measurable impact:
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